CX Process Consulting

Intelligent interactions applied over the customer lifecycle, focusing on reversing wishes or requests to cancel services or products, as well as complaints monitoring to predict possible cancellation requests. High skilled anti-attrition profile agents prepared to reverse the cancel request or to make an alternative offer.

Combines digital and traditional sales with Data Science for more efficient sales and maximized conversion. Optimizes investment and reduces costs based on an end-to-end view of the customer journey.

Applies semantics technology and Data Science to predictive analysis of the best course of action, with agile customer responses, focusing on engagement and efficient troubleshooting. Plus content curating and service systems integration, in addition to human contact as needed.

The most efficient end-to-end collections solution: it operates on every phase and channel to gather the various features and tracking KPIs on a single platform. Simplifies management and adds intelligence and speed to the process.

Combination of channels and technology to offer additional products to end consumers in an innovative way.

Driven by Predictive Analytics that triggers proactive interactions with customers, using integrated multichannel to provide better customer experience, which focuses on to avoid the churn risk and keep a long-term relationship.

A resolutive and automated social media engagement solution that offers excellence in service, monitoring, moderation and management, through social networks, supported by semantic technology.