Customer Care
Based on CX consultancy, which includes semantics technology over an omnichannel platform, we provide the best service through customer preferred interaction tool.
Benefits
Cognitive and technology capabilities focused on customer satisfaction and cost cuts.
Automated prioritization and smart rerouting when personalized human touch is needed.
Emotion identification technology to provide quick service.
Traditional and digital channels integration improved by continuous feedback.
Solutions
Intelligent interactions applied over the customer lifecycle, focusing on reversing wishes or requests to cancel services or products, as well as complaints monitoring to predict possible cancellation requests. High skilled anti-attrition profile agents prepared to reverse the cancel request or to make an alternative offer.
View moreApplies semantics technology and Data Science to predictive analysis of the best course of action, with agile customer responses, focusing on engagement and efficient troubleshooting. Plus content curating and service systems integration, in addition to human contact as needed.
View moreDriven by Predictive Analytics that triggers proactive interactions with customers, using integrated multichannel to provide better customer experience, which focuses on to avoid the churn risk and keep a long-term relationship.
View moreA resolutive and automated social media engagement solution that offers excellence in service, monitoring, moderation and management, through social networks, supported by semantic technology.
View moreSee how this solution works in practice.
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