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Atento in Brazil

Better experiences add a sharper competitive edge to your business.

In Brazil, we work with the largest telecommunications, banking and financial services, insurance, healthcare, and retail companies. We are considered one of the best companies to work for in Brazil, recognized by the Great Place to Work® institute and Top Employer. With a solid diversity policy, we promote a productive space for coexistence, dialogue and creativity. Atento recently joined forces with three other companies: R Brazil, which enabled developing a fully integrated custom collections platform; Interfile, which increased the technological capabilities to provide integrated, superior-quality BPO services; and Keepcon, which allows monitoring, analyzing and managing users’ needs in real time by means of social media.
Click on the links and get to know our Quality and CSR Policy.
PO-001 (Quality Policy) PO-005 (Social Responsibility policy) PO-025 (Innovation Policy)

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Our centers

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Feira de Santana

Pça Carlos Bahia, s/n, Centro, Feira de Santana, 44002-772

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Salvador – Cabula

Rua Silveira Martins, 1036, Cabula, Salvador, 41150-000

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Salvador - Uruguai

Rua Uruguai, 55 e 56, Uruguai, Salvador, 40450-600

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Goiânia

Rua 136C, 150 - Qd. F44, Setor Sul, Goiânia, 74093-280

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Belo Horizonte - Prado

Rua Jaceguai, 220, Prado, Belo Horizonte, 30410-510

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Campo Grande

Rua Campo Grande, Lote 8, Campo Grande, Rio de Janeiro, RJ, 23085-360

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Cidade Nova

Rua Pinto de Azevedo, 105, Cidade Nova, Rio de Janeiro, 20211-445

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Madureira

Rua João Vicente 187 (entrada) / Rua Dona Clara, 118 (CNPJ / Serviços), Madureira, Rio de Janeiro, 21340-020

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Major Fonseca

Rua Major Fonseca, 21, São Cristóvão, Rio de Janeiro, 20920-040

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Mauá - CT

Rua Conselheiro Saraiva, 28, Centro, Rio de Janeiro, 20091-030

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Penha

Rua Lobo Júnior, 1795, Penha, Rio de Janeiro, 21020-123

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São Cristóvão

Rua São Luiz Gonzaga, 989, São Cristóvão, Rio de Janeiro, 20910-063

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Teleporto

Av. Presidente Vargas, 3131 - 6º, 7º e 18º andares, Cidade Nova, Rio de Janeiro, 20210-030

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Barra Funda II

Avenida Antártica, 214, Barra Funda, São Paulo, 01141-060

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Belém

Rua Padre Adelino, 550, Belém, São Paulo, 03303- 000

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Guarulhos

Av. Guarulhos, 3384, Centro, Guarulhos, SP, 07030-001

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Liberdade

Rua Barão de Iguape, 110, Liberdade, São Paulo, 01507-000

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Nova São Paulo

Rua Professor Manoelito de Ornellas, 303 - Térreo, 1º,2º,3º, 4º,5º e 8º andares, Chácara Santo Antônio, São Paulo, 04719-040

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Oliveira Coutinho

Rua José de Oliveira Coutinho, 73, Barra Funda, São Paulo, 01144-020

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Ribeirão Preto

Rua Antônio Fernandes Figueroa, 1400, Parque Industrial Lagoinha, Ribeirão Preto, 14095-280

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República I

Entrada 1 - Praça da República, 295 – 1º ao 10º andar | Entrada 2 - Rua Marques de Itu, 52, Centro, São Paulo, 01223-001

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São Bernardo do Campo I

Rua Wallace Simonsen, 13, Nova Petrópolis, São Bernardo do Campo, 09771-210

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São Bento

Rua Líbero Badaró, 633/641, Centro, São Paulo, 01009-000

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São Bento II

Largo São Bento, 64 - 1º andar e sobreloja, Centro, São Paulo, 01029-010

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São Caetano do Sul

Rua Serafim Constantino, 100, Centro, São Caetano de Sul, SP 09510-220

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Awards

Quality and efficiency attested by the market.

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LATAM Awards

Atento Brazil won the South American Prize in the "Vehicles" category with the project: "Fiat innovates and develops an exclusive service for premium customers of Line Fiat: Central L' Único".

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Top Employer

In 2020, it was the sixth consecutive time that Atento Brasil received this recognition. The distinction is offered to companies that have a high quality of working conditions and excellence in the talent development practices of their employees.

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Great Place to Work®

In its 2015 edition, Atento was recognized once again as one of the Best Places to Work in Brazil.

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Direct Marketing Association Award (ABEMD):

In 2014, ABEMD elected Atento in Brazil as the “Contact Center of the Year” and awarded four of the company’s Business Cases. The awarded Cases were related to Social Media management, Customer Service, Cross Selling Strategy and HR Strategy.

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Contact Center Excellence Award (PECC)

Atento in Brazil received a prize in the 2014 edition of PECC with a Business Case about “HR Stretegy to receive and train new employees”.

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National Teleservices Award (ABT)

This Award, the most important for the Teleservices’ market in Brazil, has recognized Atento with nine awards and two highlight prizes in 2014. The Business Cases awarded were related to Turnover Reduction, Customer Satisfaction, Social Media, Internal Communications Strategy, Collection, Back Office efficiency, Human Resources Strategy for new employees and Customer Service.

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Banking Report Award

This award recognizes the best operations and services related to financial institutions. In 2014, Atento won one prize in this award.

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Multichannel Award (by ClienteSA magazine):

This award recognizes the companies that make the best use of multichannel strategies. In 2014, Atento won three prizes in this award with Business Cases related to Customer Services, Cross Selling and Sales.

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Modern Consumer Awards for Excellence in Customer Services

Atento operations won 12 prizes in the 2014 edition of this Award, which recognizes the best customer service operations for Brazilian consumers.

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Ouvidoria Brasil 2013 Award

Atento won second for 2013 “Ouvidoria Brasil” Award, with the Atento Employee Service Line. This edition evaluated more than 50 public and private employee service lines. The criteria for evaluating these employees’ oriented service lines centered on their innovation, performance, management, partnerships, integrity and social responsibility.

Atento in Brazil

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Languages

Portuguese, English and Spanish

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70

Number of physical and remote centers

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+46,000

Number of workstations

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+75,000

Number of employees

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