Digital Customer Care
A comprehensive view of the entire consumer service journey
Management of the entire customer journey, through the combination of integrated channels and process automation, allowing a more complete view of the entire journey. We focus on problem-solving, and involve experts and content curators (LUI - Language User Interface), and incorporate human contact when necessary.
Benefits
Savings
Reduced cost of service, of return call requirements, and unproductive contacts.
Accuracy
Proactive actions based on predictive algorithms.
Increased Engagement
And a better user experience, improving indicators – such as NPS – and reducing complaints.
Differential
Implementation process driven by customer journey and content curating, with a focus on resolution.
Integrated management of voice channels, digital channels operation, and continued improvement process.
Personalized language service, using Language User Interface (LUI).
Key figures
+
8
% increase in NPS
due to greater customer satisfaction
15
% fewer repeated calls
with reduction of technical visits
+
2
p.p. in profitability
thanks to the training of agents
See how this solution works in practice.
Contact us
More service productivity
Automated responses reduced response time, increasing customer satisfaction.
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