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Atento Receives Frost & Sullivan’s 2021 Product Leadership Award for Latin America

Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of customer-relationship management and business-process outsourcing services in Latin America, and among the top five providers globally, announced today that it is the recipient of Frost & Sullivan’s 2021 ‘Product Leadership Award’ for ‘Excellence in Best Practices for Customer Experience Outsourcing Services’ in Latin America.

Atento is the clear leader in the Latin American market

Frost&Sullivan confirmed Atento´s leading position in Latin America’s Customer Experience outsourcing services market, based on the research and consulting firm’s annual analysis of this $10.5 billion market.

Digital Transformation and Its Impact on BPO in LATAM

The digital transformation and the rise of new technologies—cloud services, analytics, voice recognition, omnichannel, smart IVR, virtual agents and AI — is requiring companies to make larger investments in CX.

Atento recognized as a leading company in CXM by Everest Group

The Everest Group selected Atento as one of the leading companies in Customer Experience Management (CXM) in its PEAK Matrix Assessment 2020 report, after evaluating 37 companies specialized in CXM services.

Atento, chosen as one of the most innovative companies

Atento was recognized as one of the most innovative companies in the Services sector according to the Valor Inovação 2020 Award, a ranking prepared by Valor Econômico in partnership with PwC´s firm Strategy&.

Atento Recognized as a Growth and Innovation Leader

Atento led the Radar Frost in Innovation (score of 4.5 out of 5); obtaining an above-average score on the Growth Index. This recognition rewards Atento’s experience in the CX field as a result of the continuous innovations they are carrying out

Atento is recognized as a leader in the 2021 Gartner Magic Quadrant

Atento is named as a Leader in the 2021 Gartner Magic Quadrant for Customer Service BPO. The report by Gartner evaluates companies based on their completeness of vision and ability to execute.

Atento is the clear leader in the Latin American market

Digital Transformation and Its Impact on BPO in LATAM

HFS Research names Atento Top Ten Digital Contact Center Provider

HFS Research’s 2021 Best of the Best Service Providers report names Atento one of the world’s top ten Digital Contact Center Providers. Atento receives high rankings in subcategories for “Scale and Delivery”, “Voice of the Customer” and “Innovation Capability”.

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FY21Q2 results by our CEO, Carlos López-Abadía

Business Process Outsourcing: Setting Sail For New Horizons

Video: Atento Virtual Hub Global Launch

Experts insights

Atento Receives Frost & Sullivan’s 2021 Product Leadership Award for Latin America

Atento is the clear leader in the Latin American market

Digital Transformation and Its Impact on BPO in LATAM

Atento recognized as a leading company in CXM by Everest Group

Atento, chosen as one of the most innovative companies

Atento Recognized as a Growth and Innovation Leader

Atento is recognized as a leader in the 2021 Gartner Magic Quadrant

Atento is the clear leader in the Latin American market

Digital Transformation and Its Impact on BPO in LATAM

HFS Research names Atento Top Ten Digital Contact Center Provider

Experts insights

Atento is the clear leader in the Latin American market

Digital Transformation and Its Impact on BPO in LATAM

Atento recognized as a leading company in CXM by Everest Group

Atento, chosen as one of the most innovative companies

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