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2021/09/01

Atento appoints Josh Ashby as Chief Delivery Officer

Ashby will lead operations, focusing on developing and deploying processes and tools that enable the company to become the leading provider of customer experience solutions worldwide. NEW YORK, September 1, 2021 – Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), the leading company in customer relationship services and business process outsourcing (CRM / BPO) in […]

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2021/08/26

Atento appoints Isabel María Gómez as CISO Global of the company

In her new position, Isabel will continue optimizing the protection levels of information, put in place processes to safeguard assets and review and define security strategies continuously.   Madrid, August 26, 2021 – Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the leading company in customer relationship management and business process outsourcing providers (CRM/BPO) in […]

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2021/08/04

Atento Reports Fiscal 2021 Second Quarter and First Half Results

Record sales (+148% YoY) and revenue growth (+17.6% YoY constant currency and 21.7% current currency) Consolidated EBITDA in Q2 2021 up 123% to $51 million YoY, with margin reaching 13.3% Reiterating FY 2021 guidance NEW YORK, August 4, 2021 – Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of customer relationship management and […]

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2021/07/27

BPO market trends as per Gartner report

The adoption of digital, analytics, AI, automation and Cloud services, are among the most outstanding trends over the coming years. Readjusting the service offering will give rise to a series of operational and efficiency challenges.  Madrid, 27 July 2021. As per Gartner, “Customer management BPO is experiencing a seismic shift from offshore voice services to […]

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2021/07/22

Atento and ManpowerGroup partner to offer multilingual customer service and process automation technology (RPA) services

With this agreement, both companies expect to enable more than 2,000 customer service positions in centers located in the Iberian Peninsula Experis robotic process automation (RPA) technology, now adding to Atento’s expertise, helps drive productivity, improve operational efficiency, reduce costs and speed up turnaround times. Madrid, 22 July 2021. – Atento, the leading CRM (Customer […]

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2021/07/15

Atento Awarded ISO 56002 for Innovation Management for the second year in a row

The recertification consolidates the maturity of the Company’s innovation management system  São Paulo, July 15, 2021 – Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the world’s top five providers of customer relationship management and business process outsourcing (CRM/BPO) services, announced today that it was awarded by the International Organization for Standardization the […]

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