CX Magazine

Issue N° 3 - January 2021

The first issue of 2021 focuses on sales management and Customer Experience from different perspectives, with the participation of brands such as Ikea, Tik Tok, Beat -Latin America´s leading mobility platform- or Fundación Repsol´s acceleration project . APD (Association for Management Progress) introduces this third issue of our Next Generation CX magazine by taking an in-depth look at the extreme digital acceleration process that organizations are experiencing today. The magazine also contains the main conclusions of the study that we carried out at the end of 2020 to analyze how sales performed throughout a completely atypical year.